Booking Policy

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Last Updated: January 2025

1. Booking & Confirmation

All bookings are subject to availability. A booking is confirmed only after we have received your deposit payment and sent you a written confirmation. A 30% deposit is required to secure your booking, with the remaining balance due 60 days before your tour start date.

2. Pricing

All prices are quoted in US Dollars (USD) unless otherwise stated. Prices include park entry fees, accommodation, meals as specified, transport, and professional guide services. Prices are subject to change due to government park fee increases or other factors beyond our control. Once a booking is confirmed, the quoted price is guaranteed.

3. Cancellation Policy

90+ days before departure: Full refund minus $100 administration fee
60-89 days before departure: 75% refund
30-59 days before departure: 50% refund
15-29 days before departure: 25% refund
Less than 15 days before departure: No refund

Cancellations must be made in writing via email. We strongly recommend purchasing comprehensive travel insurance.

4. Travel Insurance

Travel insurance is mandatory for all our tours, especially for Kilimanjaro climbs. Your insurance must cover trip cancellation, medical expenses, emergency evacuation (including helicopter rescue for mountain climbs), and personal belongings. Proof of insurance may be requested before your tour begins.

5. Health & Fitness Requirements

Certain tours, particularly Kilimanjaro climbs, require a reasonable level of physical fitness. It is your responsibility to ensure you are medically fit to participate. We recommend consulting your doctor before booking. You must disclose any medical conditions that may affect your ability to participate safely.

6. Itinerary Changes

While we make every effort to follow the planned itinerary, changes may be necessary due to weather conditions, road conditions, wildlife movements, or other circumstances beyond our control. We reserve the right to modify routes, accommodation, or activities to ensure your safety and the best possible experience. No refunds will be given for itinerary changes made for safety reasons.

7. Liability

We act as an agent for hotels, lodges, transport companies, and other service providers. We are not liable for any injury, loss, damage, or delay caused by the actions or negligence of third-party providers, natural disasters, political unrest, or other force majeure events. Our liability is limited to the tour price paid.

8. Wildlife & Nature

Safari and nature tours involve inherent risks associated with wildlife encounters. Participants must follow all safety instructions given by guides. We cannot guarantee specific wildlife sightings, as animals are wild and free-roaming.

9. Photography & Marketing

We may use photographs and videos taken during tours for marketing purposes on our website and social media. If you do not wish your images to be used, please inform us in writing before your tour begins.

10. Governing Law

These Terms & Conditions are governed by the laws of the United Republic of Tanzania. Any disputes shall be subject to the jurisdiction of Tanzanian courts.

Contact Us

For questions about these Terms & Conditions, contact us at:

Email: info@tanzaniascenicadventure.com
Phone: +255693140281
Address: Sokoine Road, Moshi, Kilimanjaro, Tanzania

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Booking Policy